History:
Barbecue Kettle Accessories is a three year old company established in 2004 to manufacture and distribute the Smokenator concept, a patent pending accessory, to convert your kettle barbecue into an efficient and reliable smoker. The company is located in San Jose, California in the heart of Silicon Valley.
The concept came to realization when the inventor, wanted to smoke a 25 pound turkey in a kettle grill. The challenge was to keep the turkey protected from direct heat and provide a humid smoking environment in the kettle. The months of research and experiments that followed provide you with a proven and efficient method of smoking in your kettle grill.
Privacy Policy:
We respect your privacy. Any information collected on this site will be kept strictly confidential and will not be sold, reused, rented or disclosed.
Security Policy:
When you purchase a Smokenator you are directed to PayPal's secure transaction servers. It is on these servers that your request, address and credit card information is entered and processed. Barbecue Kettle Accessories is not involved in the transaction and has no way of accessing your credit card number. Once your request is authorized Barbecue Kettle Accessories can accept the transaction and fulfill your order.
Return Policy:
Barbecue Kettle Accessories makes every effort to produce a quality product that you will enjoy for years. If the product is defective, return unused, within thirty (30) days from date of purchase. We will pay shipping and send you a replacement. If for any other reason you choose to return the unused product do so within 30 days, paying the return shipping. You will receive a refund less $13.00 shipping and handling. Please contact us in advance by email before returning: don@smokenator.com.
Shipping Information:
We try to ship the same day that the order is received if it's before 1:00 PM Pacific.
We generally ship US Postal Service Priority but will on occasion ship UPS.
California Tax
California residents will be charged 8.25% state tax . Shipping in California will be less than the typical
amount and will be adjusted at time of claiming payment. Typically 25% to 30% less.
Contact Information:
Phone; 408-340-3976
Email us at: don@smokenator.com
Barbecue Kettle Accessories
6189 Mancuso Street
San Jose, California
95120
